Privacy Policy
How Truemark Academy & Advisory Services LLP collects, uses, protects & manages your personal information in accordance with the Information Technology Act, 2000 and applicable data protection principles.
Your privacy is of paramount importance to us. Truemark Academy & Advisory Services LLP is committed to protecting your personal information in accordance with the Information Technology Act, 2000, the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and applicable data protection principles. By visiting the website, you agree to the terms specified in this Privacy Policy.
Contents
1. Introduction & Applicability
Truemark Academy & Advisory Services LLP (‘Academy’, ‘we’, ‘us’, ‘our’) operates the website https://truemarktradingacademy.com and provides financial market educational services including online courses, subscription-based research case study plans, and mentorship programs. This Privacy Policy explains how we collect, use, store, disclose, and protect information about you (‘User’, ‘Subscriber’, ‘you’) when you visit our website, register for services, or interact with our educational platforms.
By accessing the Academy’s website or enrolling in any service, you expressly consent to our use and appropriate disclosure of your personal information in accordance with this Privacy Policy. If you do not agree, please refrain from using our services and contact us with any questions.
Note: We might have to update our privacy policy in the future. To make sure you are aware of any changes, please review this policy periodically.
2. Information We Collect
2A. Information You Provide Directly
- Full name and date of birth.
- Email address and mobile phone number.
- Postal/billing address (for GST invoice purposes).
- Payment information — processed securely through third-party gateways; the Academy does not store card or bank account details.
- WhatsApp number (for subscription plan community access and communication).
- Telegram username (for educational community group access).
- Educational/professional background where voluntarily shared.
- PAN number (where required for compliance purposes).
- Communications with us via email, contact form, phone, or WhatsApp.
2B. Information Collected Automatically
- IP address and device identifiers.
- Browser type, operating system, and device type.
- Pages visited, session duration, and navigation patterns on our website.
- Referral source (how you reached our website).
- Internet Protocol (IP) addresses for security and analytics purposes.
- Cookies and similar tracking technologies (see Section 8).
2C. Information from Community Platforms
When you join Academy-managed Telegram or WhatsApp educational communities, we have access to your display name and phone number as part of platform-standard group membership. We do not access any data from these platforms beyond what is voluntarily shared in educational group interactions. You are also subject to the privacy policies of Telegram and WhatsApp respectively.
3. How We Use Your Information
- To process enrollment and deliver the educational services and subscription plans you have subscribed to.
- To grant access to Telegram/WhatsApp educational communities upon payment verification.
- To communicate course updates, session schedules, case study deliveries, and important announcements via email, WhatsApp, and Telegram.
- To send educational newsletters and promotional content (with consent and an easy opt-out mechanism).
- To process payments and issue GST-compliant receipts and invoices.
- To provide customer support, resolve queries, and manage refund requests.
- To improve website performance, course quality, and service delivery via usage analytics.
- To comply with applicable legal obligations, tax regulations, and regulatory requirements.
- To maintain security, prevent fraud, and protect the integrity of our platforms.
- To verify identity and conduct KYC as may be required by applicable regulations.
4. Protection of Personal Information
The Academy discloses personally-identifying information only to those of its employees, contractors, and affiliated organisations that (i) need to know that information in order to process it on the Academy’s behalf or to provide services available at the Academy’s website, and (ii) that have agreed not to disclose it to others.
The Academy will not rent or sell personally-identifying information to anyone.
If you are a registered user and have supplied your email address, the Academy may occasionally send you an email, WhatsApp, or Telegram message to tell you about new features, solicit your feedback, or keep you up to date with what’s going on.
The Academy takes all measures reasonably necessary to protect against unauthorized access, use, alteration, or destruction of personally-identifying information.
5. Legal Basis for Processing
- Contractual necessity: To fulfill our obligations under your enrollment or subscription agreement.
- Legitimate interests: To improve services, prevent fraud, and communicate educational content.
- Legal compliance: To meet obligations under applicable Indian laws and regulatory requirements.
- Consent: For optional marketing communications, where you have provided explicit consent.
6. Data Sharing & Disclosure
We do NOT sell, rent, or trade your personal information to any third party. Information is shared only in the following limited circumstances:
- Service providers: Third-party vendors assisting in service delivery (payment gateways, email providers, learning management systems). These parties are contractually bound to use data only for the specified purpose.
- Platform providers: Telegram and WhatsApp are third-party platforms governed by their own privacy policies. By joining Academy-managed groups, you are also subject to their respective policies.
- Legal requirements: When required by applicable law, court order, or request of competent regulatory authorities (SEBI, Income Tax, law enforcement).
- Business restructuring: In the event of merger or acquisition, information may transfer to the successor entity with appropriate protections maintained.
- User Authorization: By using the website, users authorize the Academy to contact them and send promotional and transactional communication, even if registered under the National Do Not Call Registry.
- Consent-based: In any other circumstance, only with your prior, explicit, and informed written consent.
7. Data Retention
- Active subscriber/student records: Duration of enrollment/subscription plus 5 years, in compliance with applicable tax and corporate record-keeping requirements.
- Transaction and payment records: 8 years, in compliance with GST and income tax laws.
- Telegram/WhatsApp community membership records: Duration of membership plus 1 year.
- Inactive accounts: If you choose to terminate your account, the Academy may store some information about you for 90 days. After that time, it will be deleted.
- Marketing communications: Until you opt out or withdraw consent.
8. Cookies Policy
A ‘cookie’ is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. The Academy places both permanent and temporary cookies in your computer’s hard drive. The cookies do not contain any of your personally identifiable information.
You may configure your browser to refuse cookies. Users who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using the Academy’s website, with the drawback that certain features may not function properly without the aid of cookies.
9. Data Security
- SSL/TLS encryption for all data transmitted to and from our website.
- Secure, encrypted storage of sensitive data.
- Access controls limiting personal data access to authorized personnel only.
- Regular review and updating of security practices and vendor agreements.
No method of internet transmission or electronic storage is completely secure. While we implement industry-standard protections, we cannot guarantee absolute security. You specifically agree that the Academy shall not be responsible for unauthorized access to or alteration of your transmissions or data by third parties.
10. Links to Other Sites
Our website may contain links to other external websites including SEBI’s website, NSE, BSE, or other educational resources. The Academy is not responsible for the privacy practices or the content of those linked services. Your use of any linked website is at your own risk.
11. Your Data Rights
To exercise any right, email info@truemarktradingacademy.com with subject line: ‘Data Privacy Request – [Your Name]’. We respond within 15 working days.
12. Children’s Privacy
Services are not directed at individuals under 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected minor data, contact us immediately at info@truemarktradingacademy.com.
13. Changes to This Policy
Although most changes are likely to be minor, the Academy may change its Privacy Policy from time to time at its sole discretion. Material changes will be communicated via email and/or a website notice, and the Effective Date will be updated. Continued use of services after changes constitutes acceptance of the updated Policy.
14. Your Consent
By using the website and/or by providing your information, you consent to the collection and use of the information you disclose on the website in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy.
If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.
15. Grievance Officer
Privacy Grievance Contact
Privacy grievances are addressed within 30 days of receipt of written complaint.